Our Commitment To Privacy
The Information We Collect
How We Use Information
Processing and Shipping Online Orders
Return and Exchange Policy
How To Contact Us

• Our Commitment To Privacy:
  Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

• The Information We Collect:
  On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages may include: Name, Shipping and Billing Address(es), Email address, Phone number, and Credit/Debit Card Information. In addition, if you send us an email with questions or comments about our company, product, or any other general inquires, we will use your return email address to provide a response.

• How We Use Information:
  We typically use personal information that has been provided pursuant to placing an order or to send an email to us, only to process that order or request. However, we reserve the right to use your email address to send promotional emails about Florence's HomeStyle, Inc. and/or our products. You may opt out of our promotional emails at any time. We do not share any of your personal information with outside parties, except to the extent necessary to complete an order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

• Information Automatically Collected and Stored:
  When you browse through our web site, certain personal information about you may be collected automatically and temporarily stored, including: · the name of the domain you use to access the Internet, the date and time of your visit, the pages you visited, and the address of the web site you came from when you came to visit. We use this information only in the aggregate, for statistical purposes and to help us make our site more useful to visitors. Unless specified otherwise, no additional information will be collected about you.

• Processing and Shipping Online Orders:
  We accept the following forms of payment: MasterCard, Visa, money order, and check. We will gladly ship your order anywhere within the continental United States. No international shipping. All orders will be processed and shipped via UPS or United States Postal Service (USPS) within three (3) business days, unless paying by check, in which case, the order will be shipped after the check has cleared and been funded by your banking institution. This may take up to two (2) weeks. Handling charges are included in the “shipping” fee. All credit card information is sent over a secure network directly to the issuing financial institution, and is not accessible to us. Taxes apply only on orders being shipped to AK, MO, or OH. You should expect that your product will arrive in good condition and in a timely manner. We send our products via UPS ground service or United States Postal Service, unless otherwise requested. We can not be held responsible for delays or damaged product for reasons uncontrollable by us. Severe weather, transportation problems and backordered products are just a few of those reasons.

• Return and Exchange Policy:
  To keep our prices competitive we must uphold a strict return and exchange policy. Items may NOT be returned for any of the following, or similar, reasons: ordered the wrong product, changes in diet or taste preferences, changes in health, side effects, health care provider recommendations, etc. Items that arrive damaged may be returned or exchanged, subject to a 25% restocking and handling fee of the total cost of the returned products. The customer is also responsible for shipping charges and insurance for return shipping. Each returned product must be returned unopened. All packets or units must be present for each individual box that is returned. There are no partial credits for an individual box that is missing packets or items. All jars of products can be returned only if unopened and the safety seals are fully intact and undamaged. YOU MUST CONTACT US FIRST TO MAKE ARRANGEMENTS FOR RETURN OF ITEMS, AND GET A RETURN AUTHORIZATION, BEFORE RETURNING ITEM(S). REQUESTS FOR RETURNS MUST BE MADE WITHIN 3 DAYS OF RECEIPT. Our efforts in this matter are designed with you, the valued customer, in mind. It is our goal to provide you with quality products at discounted prices.

• How To Contact Us:
  You may contact us with any questions, comments, or concerns about Florence's HomeStyle, Inc., our products, website, or policies at info@FlorencesHomeStyle.com, or by calling either (314) 837-5755 or (419) 536-1489.